![]() To enable it, select the checkbox available in the first column of the SIP Accounts table. Once you click OK, the account will be created, but not activated. STEP 7: Activate the account and start using it. To prevent any registration issues, please go to the Advanced tab and change the Reregister every seconds value to 60 seconds rather than 3,600 seconds. STEP 6: Set the Register every option to 60 seconds. If you need further help contact support.If you use a hostname, you will have to add it in VoipNow as well, more precisely in the Unified Communications → Zero Priority → SIP → Accept SIP requests to domain:port field. Use a local IP address, Disable ICE then Click 'OK' Go back to device configuration using the menu.Ĭhange to the following settings. The following topology change may help in some situations where you have one-way audio (can't hear caller) or can't get online. Solution: Fix the parameters Username Or Authorisation Username You are being rejected because your Username is not identical to your Authorisation Username (They should both be your 0844 number) NOTE: Your VoIP password may NOT be the same as your web login password, your Username is your 0844 number. Solution: Check your username and passwords are correct. You are being rejected because your Username/Password pair is not correct. PC plugged into one router, which is plugged into another).Ĥ) Replace your router with a VoIP friendly oneĥ) Talk to your ISP or IT department and ask them to make sure they are not blocking SIP messages on UDP port 5060. Make sure you are not trying to connect behind cascaded routers (your ![]() Incorrectly (should be .uk) OR the service is being blockedīy a firewall OR messages are not received because of a NAT routerġ) Make sure the domain parameter is set to '.uk'Ģ) Disable any firewalls temporarily on your PC and router to verifiy if this is the problem. This is because you have configured the domain parameter This means your phone can't reach the service. de-active your firewall temporarily to see if this resolves the problem. The message the phone shows on the screen may give clues Unplug any other devices on your network to make sure nothing is using your bandwidth Will not go online (Ready) Try shutting down all other applications that are running on your PC ![]() Poor quality speech is can be due to IP bandwidth limitations or high CPU load - the following may help. You will be able to call your 0844 number from any regular mobile or landline. It's a good idea to also test incoming calls. Making your first calls Performing an echo testįirst call should be an echo test, this will make sure your speakersĪnd microphone have been correctly set up. Your phone number should also be displayed. You have configured your phone correctly, it should say 'ready' in the Make sure your account is enabled, then click 'Close'. Make sure the box "register with domain" is ticked. ![]() you canĪccess your VOIP line control panel by logging in to your web account ( login here) and selecting your number from the 'Services' menu at the top of the page Setting the Account PropertiesĬonfigure the phone as illustrated above.Ĭan find all the settings you need on your VoIP control Panel. Once the phone has been installed, the "SIP Accounts" dialogue box should open up automatically. You will need to add your freespeech account to the phones configuration. Once the phone download and installation is complete ( you can download here). You can find more details on features etc. X-lite V 3.0 is the popular FREE voice and video software phone fromĬounterpath. Solution Configuration guide for X-Lite V 3.0Ĭonfiguration of the X-Lite V3.0 is simple - it should take you less than 5 minutes.
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